What personal information do we collect?
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.
We may collect the following types of personal information:
business name including registrations numbers;
telephone number and other contact details;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information; or
any other personal information that may be required in order to facilitate your dealings with us.
How do we collect personal information?
We may collect personal information either directly from you, or from third parties. We may collect this information when you:
register on our website or in person;
communicate with us through correspondence, email, or when you share information with us from
other social applications, services or websites; or
interact with our sites, services, content and advertising.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to access and use our website and our other services;
to operate, protect, improve and optimise our website, business and our members’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you or related to your membership;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and
to comply with our legal obligations, resolve any disputes that we may have with any of our users or members, and enforce our agreements with third parties.
We may also disclose your personal information to:
our partners whom we have endorsed to offer relevant services such as insurance, training and the like to our members; and
trusted third parties who also hold other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the services that you receive.
To whom do we disclose your personal information?
third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
professional advisers, dealers and agents;
payment systems operators (eg merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Does personal information get sent overseas?
We may disclose your personal information to recipients that are located outside Australia, including to recipients in the United States of America.
Using our website and cookies
We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
FINTECH ASSOCIATION OF SOUTH AFRICA is a service by FINTECH ASSOCIATION OF SOUTH AFRICA Association (short: FINASA).
At FINASA we are committed to protecting and respecting your privacy. We comply with the applicable data protection laws, including in particular the Protection for Private Information Act (POPIA) on Data Protection and the EU General Data Protection Regulation (GDPR).
FINASA uses “cookie” technology to try to make that experience simple, personalized and meaningful. Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smartphone, tablet or other mobile device when you visit a website and which store and sometimes track information about you're use of the website. A number of Cookies FINASA uses last only for the duration of your web session and expire when you close your browser (session cookies). Other Cookies are used to remember you when you return to the website and will last for longer (persistent cookies).
Some of the Cookies used by FINASA websites are set by us, and some are set by third parties who are delivering services on our behalf. Most web browsers automatically accept Cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about Cookies by visiting www.allaboutcookies.org which includes additional useful information on Cookies and how to block Cookies using different types of browser. Please note however, that by blocking or deleting cookies used on an FINASA website(s) you may not be able to take full advantage of the website(s) if you do so. Certain Cookies are either set by third parties on the Website or these are set by us using the third parties cookie code. More information about Cookies placed by third parties and how to restrict or block their Cookies can be accessed by following the link to their website. In addition to Cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest. In addition to Cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the Website are visited or whether particular content is of interest.
General Manager FinTech Association of South Africa
Effective: July 2022